Privacy Policy

Introduction

Welcome to https://flavourz.kratom-planet.com (hereafter referred to as “Flavourz,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care and in compliance with global privacy regulations. This Privacy Policy outlines our practices regarding the collection, usage, and disclosure of your information when you interact with our website, applications, services, and products.

Scope

This policy encompasses all digital properties owned and operated by Flavourz, including but not limited to our primary website (https://flavourz.kratom-planet.com), mobile applications, online services, and any other related platforms directly controlled by us. It’s crucial to understand that this policy does not extend to third-party websites or services accessed through links on our platform. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides your interactions with Flavourz in the following ways:

Account and Service Use: When you create an account or use our services as an authorized user, we collect and process your personal data to manage your account and provide personalized services.
Website Visits: Visiting our websites linked to this policy means you agree to the terms outlined here, and we may collect information about your browsing behavior for analytics and improvement purposes.
Communications: We communicate with our users through various channels, including email, phone calls, texts (SMS), and newsletters. You can opt-out of these communications at any time by following the instructions provided.

Personal Data Collection

We collect several types of personal data to enhance your experience, personalize our services, and fulfill business operations:

Account Information: Details such as your user name, login ID, and password are necessary for account creation and secure access.
Payment Information: When you make a purchase or subscribe to our services, we collect payment details like credit/debit card numbers, billing addresses, and payment history.
Financial Information: This includes transaction records, invoicing data, and banking information securely stored for financial processing.
Purchase Information: Details about the products or services you’ve purchased, including quantities, prices, and delivery addresses.
Mobile Device Identifiers: Unique device identifiers (UDIDs) and mobile phone numbers to send push notifications and personalize content.
Location Data: With your consent, we may access your location data to provide location-based services and offers.
Feedback and Reviews: We encourage user feedback and reviews, which help us improve our products and services.
Social Media Information: When you interact with us on social media platforms, we may collect your public profile information and content you choose to share.
Product Information: Data about the products you view, search for, or purchase, including preferences and usage patterns.

We obtain this data through direct user input, tracking technologies, and third-party service providers. Please note that providing personal data is voluntary; however, certain information may be required to create an account or complete a transaction.

Cookies

Flavourz employs cookies to enhance your experience and improve our services:

Strictly Necessary Cookies: These cookies are essential for website functionality and enable features like login sessions and basket management.
Preference Cookies: Used to remember user preferences, such as language settings or display options, to provide a personalized experience.
Analytics Cookies: We use these to collect anonymous data about visitors’ behavior on our websites, helping us understand how users interact with our content and improve our platform.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once the purpose is fulfilled, we securely delete or anonymize the data to ensure your privacy. Here’s a breakdown:

Account Data: Retained until your account is inactive or closed, as per legal requirements.
Transaction Records: Kept for financial and tax purposes, usually 7 years.
Customer Support Interactions: Stored for customer service reference and improvement, with access limited to authorized support staff.
Marketing Preferences: Retained until you opt-out or request deletion.

Your Rights

Depending on your jurisdiction, you have specific rights regarding your personal data:

Access and Rectification: You can request access to the personal data we hold about you and ask for corrections if it’s inaccurate or incomplete.
Erasure (Right to be Forgotten): In certain cases, you may request the deletion of your personal data, provided it doesn’t conflict with legal obligations or legitimate business needs.
Restriction: You have the right to restrict the processing of your data in specific circumstances, such as contesting its accuracy or preventing unintentional data destruction.
Portability: Upon request, we will provide your personal data in a structured format, allowing you to transfer it to another controller.
Objection and Non-Discrimination: You can object to the processing of your data for direct marketing purposes or refuse any other non-essential use, without adverse impact on your account.

To exercise these rights or seek further information, please contact our privacy team at your earliest convenience.

Changes to Policy

Flavourz reserves the right to update this Privacy Policy at any time. We will notify you of significant changes by posting a prominent notice on our website and/or through email communication. Please review this policy periodically to stay informed about how we protect your personal data.

Contact Information

For any questions, concerns, or requests related to privacy, data protection, or this Privacy Policy, please contact us:

Email: [email protected]
Postal Address: Flavourz Privacy Team, [Street Address], [City, State, Zip Code]

We appreciate your trust in us, and we are committed to protecting your privacy throughout your interaction with Flavourz.